1. What are the delivery fees?
We charge a standard fee of $35.00 on orders with a total of less than $100.00. An order that is more than $100.00 (after promotional vouchers have been deducted) does not incur any delivery charges, which means any order above $100.00 is free delivery.
2. Where do you deliver?
We deliver to all physical addresses locally or internationally.
3.How long will it take for my order to arrive?
Depending on where your order is going, deliveries will take between 2 – 5 working days. Where unforeseeable delays and out of stock situations occur, every reasonable effort will be made to inform you if we believe there will be a substantial delay in your delivery.
4.What happens if I am out when you deliver?
If you’re not available at the chosen delivery address to receive your order at the time of delivery, the courier will make a second attempt at another time. After that, we will contact you to arrange a suitable time.
5. What are your delivery times?
We offer a Monday to Friday (09h00 – 17h00), delivery service. We do not deliver on Good Friday, the 25th and 26th of December, the 1st of January or any other international public holidays , Weekend deliveries are only available on request from (10h00 – 15h00).
6. What if my order arrives damaged?
If you realize that the package is damaged before accepting the delivery, please do not accept the delivery and immediately inform us. If you have accepted the delivery, and then realize that the package is damaged, please contact us immediately at firstname.lastname@example.org.
7. Can I change my delivery /shipping address, how do I change it?
You can change your delivery/shipping address only if your order has not already been dispatched. Please contact us immediately email@example.com
, or login to change address if not dispatched.
8. How do I track my order?
You can track on our website or by emailing us at firstname.lastname@example.org. Please remember to include your order reference number.
9. Can I send an item to someone as a gift?
Yes, you just need to click the “This is a gift” checkbox on the Checkout page and supply us with their name, physical address and contact number in the checkout process. Gift orders are wrapped free of charge and are accompanied with a free greeting card with your message.
10. Can I have my order picked up from your store or outlet?
No, we currently do not offer an in store pick-up facility.